The Giacomo Niagara Falls Ny, An Ascend Collection Hotel

The staff was accommodating and consistently courteous, providing a nice service. It had a favourable and ideal location - next to Niagara Falls State Park. Moreover, there was a lake within 15 mins walk from the hotel.

Wonderful venue, cosy bar area, marvellous location close to the park. Well-appointed and well-maintained unit with spa tub...

Staff is very kind!

the venue is cool, with brilliant food and awesome location right near the falls everything's walking distance. the hotel offers big and unique rooms with hot tub, a comfortable bed, for instance. thank you very much, i will certainly stay here again.

The room was well-maintained and comfortable for working . The staff provided really good service, efficiently assisting with my inquiries and requests. The complimentary breakfast was notably satisfying, with a variety of items including eggs, sausage, and fresh pastries. The hotel's location is ideal, just a short walk from Niagara Falls.

Wi-Fi connectivity was inconsistent at times.

Booked a room with spa tub and fireplace.

The hotel had a magnificent location next to Seneca Niagara Resort & Casino. The restaurant was located within 400 feet.

We had a fantastic family holiday at the hotel, exceeding our expectations compared to previous stays in niagara falls. The room was spacious and beautifully decorated, with a cozy corner. The breakfast was a real treat, with options including fresh pastries and hot meals delivered right to us.

air conditioning was ineffective

The room was decorated beaitifully and was extremely comfortable. The staff was excellent. The town car was a great addition to our stay. We plan on returning.

Hotel was excellent, staff was great. Breakfast was amazing. Location was great for visiting the American side of the falls. Easy to walk to a few spots. Only drawback was "mandatory" valet parking. Sometimes took a little while to get access to your vehicle. Overall excellent stay.

Perfect for a romantic getaway

First off, the view from our corner room was fine. We could see lights at night just like in those postcard pictures. Plus, the free cookies and milk at bedtime? Who does that? It's a gesture that really hit home.

Sure, it wasn't a bargain by any stretch but I guess you get what you pay for.

Very comfortable rooms, helpful staff, free town car service. Relaxing!

Shower hot water took a long time to heat up and had low pressure. Hotel bar/lounge closes very early.

Dramatic room with the spa in bath. Good attention to detail and nice sized. The staff at the desk were helpful, cheerful and pleasant. They helped with our bags and shuttled us without complaining and promptly.

The food and service was not on par with the rest of the facility. Some of the staff were professional.

would definitely come back

The room was well-equipped with a cozy seating area, fridge, and a refrigerator. The bathroom had both a jetted tub and a spacious walk-in shower with grab rails. Breakfast options included made-to-order waffles and a great selection of organic juices. The fitness center was nice to have and kept clean.

Location. Quality furnishings and fittings. Friendly bar staff and good live music. Good food choices at breakfast.

It was a little expensive given the general rundown nature of the local area and lack of amenities.

Staff was very friendly and helpful, room clean and big enough, breakfast - good, locaton is perfect - strictly near Niagara Falls